Wednesday, March 05, 2008

Why I am now a fan of Fedex

Yesterday I got a piece of furniture delivered by Fedex. They notified me of a failed delivery attempt by email (you can setup triggers on their site) and when I called them to schedule delivery for Saturday they were very helpful.
The best part follows: a few minutes later I got a call from their driver asking me what time that afternoon he could come and deliver the package. He was very friendly and promptly setup a time. He showed up at the agreed time, schlepped it up to my apartment and left.
That's what i call great customer service - courteous, friendly and fast. I tried to become a fan of Fedex on Facebook - alas! no page yet. So Fedex get a Facebook page, i'll be your first fan!


My Personal DNA

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