Sunday, October 28, 2007
Sunday, October 21, 2007
Saturday, October 20, 2007
Thursday, October 18, 2007
By Christian Busch on Thursday, October 18, 2007
Wednesday, October 17, 2007
My prior experiences with Orbitz have mostly been frustrating because they can't seem to get their availability right - it has happened to me dozens of times that they show a fare, I click on it and it's gone...to be replaced by a fare three-times higher.
Last night I tried to book a flight to Germany for Christmas. I started on my favorite travel site Kayak and was referred to Orbitz for a good fare on a LH code share. I tried booking it three times and got the great error message "there was an error, please hit the back button" three times after submitting my payment information. Great start. So I picked up the phone to speak to a friendly service representative. Long story short, after several promises he'd get me the flight and after 30 minutes (!) on the phone - nothing! No flight, no booking, nothing. Tip for Orbitz: fix your engine; tip for travellers - use Kayak and then go directly to the airline.