Monday, October 29, 2007
Sunday, October 28, 2007
Monday, October 22, 2007
Sunday, October 21, 2007
Saturday, October 20, 2007
Thursday, October 18, 2007
T9 Predictive Text: Bias, Censorship, or Just Silly?
The definitive T9 predictive text, censorship study. “Whore” is not recognized but “hooker” and “prostitute” are. Is one better than the other?
read more | digg story
By Christian Busch on Thursday, October 18, 2007 0 comments
Wednesday, October 17, 2007
The Orbitz user experience sucks
My prior experiences with Orbitz have mostly been frustrating because they can't seem to get their availability right - it has happened to me dozens of times that they show a fare, I click on it and it's gone...to be replaced by a fare three-times higher.
Last night I tried to book a flight to Germany for Christmas. I started on my favorite travel site Kayak and was referred to Orbitz for a good fare on a LH code share. I tried booking it three times and got the great error message "there was an error, please hit the back button" three times after submitting my payment information. Great start. So I picked up the phone to speak to a friendly service representative. Long story short, after several promises he'd get me the flight and after 30 minutes (!) on the phone - nothing! No flight, no booking, nothing. Tip for Orbitz: fix your engine; tip for travellers - use Kayak and then go directly to the airline.
By Christian Busch on Wednesday, October 17, 2007 0 comments
Tags: Customer Experience, Travel
What if Google had to optimize their own ranking
Very funny post. Google would look a lot different if they had to play by their own book.
By Christian Busch on Wednesday, October 17, 2007 0 comments